Support

Please include your iPhone model, your iOS version, the app version (on the App Store page or in Settings → General → iPhone Storage) and what happened.

Common questions

How do I restore Pro on a new phone?

Sign in with the same Apple Account, open the upgrade screen and tap Restore Purchases.

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions → Property Photo Notes → Cancel Subscription. Apple handles all billing and refunds. To ask for a refund, go to reportaproblem.apple.com.

Where are my photos and notes stored?

Only on your iPhone, inside the app. They're included in your normal iPhone backup (iCloud or computer), but there's no account and no sync between devices. If you delete the app, its notes and photos are deleted too. Export anything you want to keep first.

I deleted a note by mistake

Look in Recently Deleted. Deleted notes stay there for 30 days before they're removed for good.

How do I send a summary to a client?

Open the property, choose Export (PDF summary, CSV or Walkthrough Notes), and share it with the iPhone share sheet: Mail, Messages, AirDrop or Files. Exports need Pro.